Brisk Transport

Appalling Experience: Overcharged, Unprofessional, and Incomplete Service

I deeply regret choosing Brisk Transport for my move. From the very beginning, I was made to feel like an inconvenience. Despite booking a full 3-bedroom house move, the removalists said they were only doing one trip, leaving my partner and I to spend the following days completing the job ourselves with trailer and car loads.

The removalists frequently complained about being told the job was for only a few heavy items, despite my clear booking for a 3-bedroom house. They also mentioned having already completed two jobs earlier that day and repeatedly expressed their exhaustion and frustration with how they are treated by Brisk Transport.

The removalists refused to complete the job and resorted to making up lies to avoid it! My partner and I are still in shock at the blatant falsehoods they told, which we have uncovered through multiple phone calls to their company.

The drive between the old and new house is only 10 minutes. Somehow, that short trip took them 1.5 hours. They assured us that their 90-minute break would be deducted from the invoice but it wasn’t. I have repeatedly requested an invoice yet still three weeks later, they refuse to send an invoice.

Instead of placing all items in their correct rooms, they insisted on dumping everything in the garage because they were “in a rush to finish.” This means we were left to move items upstairs ourselves.

This company didn’t just overcharge me; they left my house move incomplete, created enormous stress, and showed no accountability or professionalism. My partner and I had to cancel all of our Christmas plans to finish the moving job with car and trailer loads.

Avoid Brisk Transport at all costs!!!!! Very unprofessional and disgusting service.

Move size: 3 Bedroom Home Service cost: $800

The whole interaction with Brisk has been easy and simple which made our move less stressful, from getting the quote to having our furniture placed in our new home.

We moved with Brisk Transport on Monday the 19th of June. The guys arrived early and on time, they were friendly and clearly very experienced in how to pack to make everything fit. We had a lot of odds and ends, such as a load of garden pavers, but nothing was too much for Brisk. All our big and fragile furniture pieces were wrapped in special blankets and strapped down to secure it.

The service was same-day which was ideal for us. The travel distance was around 3 hours which meant that it was already dusk while unpacking, but that was no problem. All furniture were well looked after and arrived in perfect condition.

Brisk charged us a very modest fee when compared to some of the other companies who quoted us more than 3 times as much. I can highly recommend Brisk to anyone, they are professional, experienced, caring and a pleasure to do business with.
Thank you Brisk!

Move size: 4+ Bedroom Home Service cost: $1900

Sent a quote through of $189 fixed price to move 1 x bedroom worth of furniture and fridge to Bundaberg from Brisbane. Then called and left a message to say that the price was not reflective of their actual price. I rang back and was told that findamover.com.au actually generates the quotes and not the company so they are incorrect. I asked if they had brought this up with findamover and was told it was above his pay grade to fix the issue. I was then told that my actual quote is $5000, I said that is ridiculous as I’ve received other quotes for around $500, and it’s only 1 x bedrooms worth of items.

I was then told this is because that my area is out of their service areas.

As you would imagine I was fuming. I asked, why would you accept quotes out of your service area in the first place, and give exuberant prices??

He then replied - I’m not here to argue and hung up.

Move size: Partial Move Service cost: $5000

DO NOT USE THIS COMPANY - YOU WILL REGRET IT AND IT WILL COST YOU DEARLY.

Moved house at the end of January 2021 and our family is STILL counting the cost as we discover more damaged property. At last count we have spent over $3000 dollars on repairs / replacement of items ‘man handled and physically bashed’ by this company . When we tried to speak to them about our concerns (telephoned them on more than 10 occasions) we were given an almighty run around only to eventually be advised it was not their problem.

FIND SOMEONE ELSE AND DON’T USE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $2250